Submit a Complaint

Please provide details of your concern so we can review and take appropriate action.

Customer Complaint Form

Please complete the form below to submit your complaint. Our team will review and respond accordingly.

Notes:
*Request for Corrective Action Report (CAR)

Yes, CAR needed
Info to Customer
1) Preliminary feedback shall be given within 4 working days
(from the Complaint Date).
2) The CAR is considered ACCEPTED, if there is no further
feedback within 2 weeks after receipt.

No need CAR, for info only
Info to Customer
If the complaint is invalid, Customer will be informed within 4 working days (from the Complaint Date)